Questions, answered plainly.
Timings, payments, cancellations, children, parking and house rules. If yours is not here, WhatsApp us — we usually reply within the hour.
House policies
| Check-in | 2:00 PM, self check-in with the building staff |
|---|---|
| Check-out | 11:00 AM, strictly |
| Early / late | Subject to availability, at an extra charge |
| Occupancy | As booked; extra guests need prior approval |
| Food | Pure vegetarian property |
| Smoking | Not allowed |
| Alcohol | Not allowed |
| Pets | Not allowed |
| ID | Valid government photo ID for every adult guest at check-in |
The stay
How many people can stay?
The suite sleeps up to 4 on 2 double beds. For 5 to 7 guests, book our separate group stay with 2 bedrooms.
Is food available?
Yes. The fully equipped kitchen is free to use (vegetarian cooking only), and The Heritage Trail Café is on the ground floor of the building.
Is it good for remote work?
Yes — 150 Mbps Wi-Fi and a study corner with a table and chairs.
Will it be warm in winter?
A room heater is provided, and the caretaker can help at any hour if you need more warmth.
Can I smoke, drink or bring a pet?
No to all three. The Mall Ethos is a calm, family-friendly home.
Is there someone around if I need help?
Always. Our caretaker and porter service are on call 24 hours, and your hosts usually reply within the hour.
Booking & payment
How do I book?
Book directly on our booking page, or message us on WhatsApp or by phone. If you book through a platform such as Airbnb, pay through that platform.
What are the rates, and are taxes included?
Rates vary by season and date and are for the whole suite. GST is added to the room tariff and shown before you pay.
How do I pay?
Direct bookings are paid online through a secure payment link (UPI, cards or net banking). Your booking is confirmed once payment is received, and we send the confirmation on WhatsApp and email.
What ID do I need?
A valid government photo ID for every adult guest — for example Aadhaar, passport, driving licence or voter ID. International guests need their passport and a valid visa.
Cancellation & refunds
| 7+ days before check-in | Full refund |
|---|---|
| 3–7 days before | 50% refund |
| Under 72 hours / no-show | No refund |
| Refund timing | To the original payment method within 7–10 working days |
Date changes are free when the new dates are available. Bookings made on Airbnb or other platforms follow that platform’s cancellation policy.
Children & extra beds
Are children welcome?
Yes — The Mall Ethos is made for families. Please count children in your guest total when booking and mention their ages.
Can you add an extra bed?
Extra guests need our approval before arrival. Ask us on WhatsApp and we will tell you what is possible for your dates; for 5 to 7 guests the group stay is the better fit.
Getting here & access
Can I drive to the door?
No. Mall Road is pedestrian-only. Come to Cart Road and take the Mall Road Lift up — we are about 50 steps to the right of the exit. Full directions.
Is parking available?
There is no private parking. Plan for paid public parking along Cart Road.
Is there a lift to the room?
No. The suite is on the 2nd floor, reached by stairs, and our staff carry your luggage. The home is not suitable for guests who cannot manage stairs.
Can I check in early or leave late?
Only when the suite is free, for an extra charge. Ask us a day ahead.